Returns & Exchanges

At Flowers.ie, we strive to ensure every bouquet exceeds your expectations; however, if you are not completely satisfied with your floral arrangement, we offer a straightforward resolution process to ensure your peace of mind.

Return Process

• 1.
  Contact Our Team

  Notify us within 24 hours of delivery if there is an issue with your order by emailing our customer care team with your order number and a photo of the flowers.

• 2.
  Assessment

  Our expert florists will review the quality of the arrangement and the condition of the blooms to determine the best course of action for your specific case.

• 3.
  Resolution Options

  Depending on the situation, we will offer a complimentary replacement delivery of fresh flowers or a partial/full refund to your original payment method.

• 4.
  Completion

  Once a resolution is agreed upon, replacements are prioritized for the next available delivery slot, and refunds are typically processed within 3-5 business days.